

Official logo of Basque Country's public health care service: Osak

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INNOVATION THROUGH SOFTWARE: LEAN, CLOUD, DELIVERY

SOFTWARE, CLOUD

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ZEN Software

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New European Cybersecurity Regulations are coming! Increased Accountability for Corporate Leadership

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Recent legal developments in Europe in the Cyber security field are set to impact businesses throughout Europe, particularly those involved in software development. With stricter regulations on the horizon, The NIS2 Directive is the EU-wide legislation on cybersecurity (The EU cybersecurity rules introduced in 2016 were updated by the NIS2 Directive).

Recent legal developments in Europe in the Cyber security field are set to impact businesses throughout Europe, particularly those involved in software development. With stricter regulations on the horizon, The NIS2 Directive is the EU-wide legislation on cybersecurity (The EU cybersecurity rules introduced in 2016 were updated by the NIS2 Directive). It provides legal measures to boost the overall level of cybersecurity in the EU. Companies must reassess and enhance their cybersecurity measures to comply with the impending changes.

Increased Accountability for Corporate Leadership

One key aspect of the new European policy is the heightened accountability placed on corporate leadership. Under the new regulations, company executives will be **explicitly** responsible for their organisation’s cybersecurity policies. Failure to fulfil these duties could result in personal liability, including potential temporary suspension from their positions.

Historically, many executives have delegated cybersecurity matters to IT departments, with their involvement limited to budget approvals. However, the upcoming regulations demand a more proactive role from them. They are now required to approve cybersecurity measures, oversee their implementation, and ensure the security of their direct suppliers.

Implications for Software Development Operations

Now that companies are digitally interconnected, a weak backdoor at a small supplier can affect the entire chain. The new regulations, therefore, compel large companies to take more responsibility for their suppliers. They must assist them, for example, by sharing their knowledge.

The rules will be enacted in the Netherlands in 2025 and in other EU countries. These regulatory changes necessitate organisations to complete their comprehensive review of procedures and enhance the security of software development operations. Developers must integrate cybersecurity considerations into every stage of the software development lifecycle, from design to deployment. This includes implementing robust authentication mechanisms, encryption protocols, and secure coding practices to mitigate cyber risks effectively.

Furthermore, software development companies must extend their cybersecurity efforts to encompass their supply chain. Collaborating with suppliers to enhance their security posture is essential in safeguarding the ecosystem against potential threats. For instance, make sure all your hosting providers and cloud providers have the necessary certifications in the cybersecurity field.

While the new regulations present challenges, they also create opportunities for innovation and growth within the software development industry. Companies proactively investing in cybersecurity measures can gain a competitive edge by demonstrating their commitment to data protection and risk mitigation. Additionally, the demand for cybersecurity professionals will likely surge, creating opportunities for skilled individuals in the job market.

The impending European cybersecurity regulations NIS2 underscore the critical importance of robust cybersecurity practices in software development operations. By proactively enhancing security measures and aligning with regulatory requirements, companies can mitigate risks, protect sensitive data, and ensure their corporate leadership is safe from personal liability because of security issues.

Introducing Agile Analytics by ZEN Software, your go-to solution for enhancing code security. Start your journey towards robust cybersecurity practices with Agile Analytics Leaks, a feature designed to fortify your code's defences. This tool seamlessly identifies leaked keys within your codebase, proactively mitigating the risk of unauthorized access and potential data breaches. By integrating Agile Analytics Leaks into your development workflow, you strengthen your software against evolving cyber threats. Embrace this opportunity to safeguard your digital assets effectively while experiencing the efficiency and reliability of the Analytics App.

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Sign up now for a **60-day free trial** and discover the transformative capabilities of Agile Analytics firsthand.

 

Explore Agile Analytics

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What’s wrong with GA4, or how to find essential reports in Google Analytics

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Google Analytics 4 (GA4) reporting has received some criticism and feedback from users since its release. Despite GA4 offering an array of reporting tools, users may face confusion regarding the location of certain reports or the type of data in the interface. In this article, we delve into common reporting queries and where to locate them in GA4.

Google Analytics 4 (GA4) reporting has received some criticism and feedback from users since its release. Here is the list of main differences between GA4 and Universal Analytics (GA3):

1. **Interface Redesign**: GA4 offers a more streamlined interface compared to GA3.
2. **Navigation**: GA4's navigation is organized into sections like "Realtime", "Audience", "Acquisition", "Behavior", and "Conversions".
3. **Visualization**: GA4 introduces updated chart types and interactive visualization options.
4. **Audience Insights**: GA4 adds metrics like Engagement Rate and Active Users for deeper audience understanding.
5. **Acquisition Analysis**: GA4 provides enhanced attribution modelling and campaign performance insights.
6. **Behaviour Tracking**: GA4's behaviour reports include new metrics and insights like user engagement and retention.
7. **Conversion Analysis**: GA4's conversion reports offer more comprehensive tracking of key metrics and revenue.

Despite GA4 offering an array of reporting tools, users may face confusion regarding the location of certain reports or the type of data in the interface. In this article, we delve into common reporting queries and where to locate them in GA4.

Case 1: Identifying Popular Content Pages

The **Engagement → Pages and Screens** report in GA4 is the go-to for understanding page views. However, filtering data for specific page types, like product or news pages, may be unclear. That`s where the **Report filter** comes in handy.

To filter data, follow these steps:

1. Click on the ‘Customize report' pencil icon.
2. In the sidebar, navigate to the Report filter block and click ‘Add filter’.
3. Select the dimension for filtering, such as 'Page path and screen', and set the filter criteria (e.g., contains 'blog' or 'products').

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And that's it! Press Apply and the bottom of the sidebar, and you get your filtered page data report.

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Case 2: Analyzing Unique and Total Page Views

In the **Engagement → Pages and Screens** report, the Users column provides unique user counts, while the **Views** column offers total page views. Utilize the Search field to find data for specific pages.

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The **Traffic Acquisition report** under the Engagement menu tab offers insights into traffic sources. 

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Customize the report by switching from the default view to **'Session source/medium'** for clearer insights. Utilize UTM tags to customize the source and medium parameters further

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There you can see traffic sources much clearer. You can also customise your ```source``` and ```medium``` parameters by using UTM tags. It`ll allow you to get even more traffic information and shape its form to your demand.

While Google Analytics 4 (GA4) offers powerful website performance insights and great improvements, navigating its interface may pose challenges. Experimenting with filters and alternate report tables can unveil new insights without the need for additional tools.

Unlock the full potential of your digital presence with expert guidance on Google Analytics 4! Our seasoned specialists are ready to optimize your data tracking, interpret insights, and drive informed decisions. Elevate your analytics game today - schedule a consultation with our experts!

Elevate your digital strategy and gain invaluable insights. Contact us now for personalized assistance from our seasoned analytics professionals!

Unlock the power of Google Analytics 4 with our expert guidance 

Easy automated Container registry management to save on storage costs

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When using docker in any meaningful way in production you need to manage your container images. You need to make sure the images are secure and you must prevent keeping too many. Managing container images efficiently is good to prevent nasty cost aspects of cloud. 

When using docker in any meaningful way in production you need to manage your container images. You need to make sure the images are secure and you must prevent keeping too many. Managing container images efficiently is good to prevent nasty cost aspects of cloud. Storage in the cloud is cheap, but not gratis. At ZEN we’ve developed a small and Open Source tool to help you out using The Automated Container Registry Manager.

Consuming valuable storage and inflating costs over time. To address this issue, we developed an Automated Container Registry Manager tailored to combat image bloat directly. With over 500GB of outdated Docker images burdening our resources, manual cleanup was impractical and prone to errors, motivating us to create a reliable automated solution.

Here are three reasons why we think you should start using our Container Registry manager:

By eliminating unnecessary container images, you'll free up valuable storage space and, subsequently, reduce your cloud infrastructure costs. Our solution allows you to optimise resource allocation, ensuring that you only pay for what you actually use. 


Our Automated Container Registry Manager is not just efficient but also user-friendly. With a commitment to simplicity, we've designed an open-source solution that is easy to integrate into your existing workflow. Whether you're a seasoned DevOps engineer or a novice developer, our tool empowers you to regain control over your container registry without a steep learning curve. 

Customize the tool to fit your unique requirements with ease. Our solution is highly configurable, allowing you to adapt it to your specific needs. Like for example allowing you to exclude certain container directories to be ignored. Or allowing you to configure what count of images should be stored for legacy purposes and historical reference. 

Moreover, it's idempotent, meaning you can run it multiple times without unintended side effects. This ensures stability and predictability in your container image management, giving you the confidence to automate without worry. 

Embracing an open-source philosophy, we invite you to explore the code, contribute to the community, and customize the solution to fit your unique requirements. This collaborative approach ensures continuous improvement and keeps the tool aligned with industry best practices.

If you find yourself grappling with a container registry overrun by redundant images, our Automated Container Registry Manager is your beacon of hope. It is time to reclaim your digital space and optimize your containerized future!

Let's talk!

We’re confident we can supercharge your software operation

ZEN Backstage implementation

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Backstage is an open platform for building developer portals – locations where companies can engage in technical outreach and education. These portals enable the provision of software documentation, example code, tools, and knowledge bases to enhance communication and functional collaboration. From a developer's perspective, a developer portal simplifies API management.

What is Backstage, and why should I use it?

[Backstage](https://backstage.io/) is an open platform for building developer portals – locations where companies can engage in technical outreach and education. These portals enable the provision of software documentation, example code, tools, and knowledge bases to enhance communication and functional collaboration. From a developer's perspective, a developer portal simplifies API management.

Backstage offers a centralized catalogue of microservices and infrastructure, empowering product teams to ship quickly without compromising autonomy. It unifies all infrastructure tooling, services, and technical documentation to create a streamlined development environment from end to end.

ZEN Software's Developer Portal is set up to centralize crucial project data, incorporating services like API documentation, Lighthouse, and Tech Radar. Additionally, the portal features an integrated Agile Analytics plugin, providing a concise summary report for enhanced project management efficiency. This platform caters to the diverse needs of developers and companies, offering a holistic solution for optimized project tracking.

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Here are some of the implemented features:

Identity-Aware Proxy (IAP) is a global service by Google Cloud. IAP establishes a central authorization layer for applications accessed by HTTPS, allowing an application-level access control model instead of relying on network-level firewalls.

When IAP protects an application or resource, it can only be accessed through the proxy by principals, also known as users, with the correct Identity and Access Management (IAM) role. Granting a user access to an application or resource by IAP subjects them to fine-grained access controls implemented by the product in use without requiring a VPN. When attempting to access an IAP-secured resource, IAP performs authentication and authorization checks.

Incorporating the API Docs Backstage plugin allows the discovery and display of API entities defined in machine-readable formats, **providing human-readable documentation**. Using the OpenAPI format, ZEN Software accumulated its documentation in the Backstage Developer Portal.

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Google's [Lighthouse](https://developers.google.com/web/tools/lighthouse) auditing tool for websites is an excellent open-source resource for benchmarking and improving website accessibility, performance, SEO, and best practices.

What makes the Backstage plugin implementation unique is its **ability to track a website's audit performance over time** using Lighthouse's primary metrics rather than simply running reports. Sparklines provides a quick overview of how all your websites perform over recent builds.

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Agile Analytics is a Software Development Management application assisted by A.I. **It collects all relevant data from your software systems and translates it into clear dashboards with concrete information about your teams' performance**, allowing better control over software projects.

Agile Analytics provides a [Backstage plugin](https://www.npmjs.com/package/@zensoftwarenl/backstage-plugin-agile-analytics) that integrates a summary of the reports generated by Agile Analytics into your Backstage Developer portal.

As a result of ZEN's Backstage Developer portal implementation, ZEN Software achieved the following goals:


Provided a single point of entry for development teams

Established a centralized Service Catalog

Improved discoverability of people, services, and documentation

Centralized technical documentation and provided a Technology Radar

Displayed DevOps Metrics for all services and teams

Through this initiative, ZEN Software has met its goals and paved the way for a more cohesive and efficient development environment, showcasing the potential of Backstage as a comprehensive solution for modern software development practices.

Let’s talk!

We’re confident we can supercharge your software operation. Our unique products and services will delight you.

Revolutionising Regulatory-Compliant Voice Data Management with CyberCloud CallController

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In an era where regulatory compliance is paramount for organizations governed by stringent frameworks such as MiFID, PCI DSS and SOX, effective voice data management has become a critical factor in achieving organisational success. We are delighted to unveil CyberCloud CallController, an Open Source Software as a Service (SaaS) solution meticulously crafted to meet the unique needs of regulated entities. By seamlessly integrating Big Data analytics, AI processing, and Cloud Technology, CyberCloud CallController sets a new standard for regulatory-compliant voice data management using a straightforward Open Source implementation. 

At the heart of CyberCloud CallController lies a commitment to openness and collaboration. Built on an open-source foundation, organisations now have the freedom to customize and optimize the solution to suit their unique needs. This transparency fosters a community-driven approach, encouraging innovation and continuous improvement.

CyberCloud CallController stands out with its robust Big Data analytics and AI processing capabilities. This ensures that organisations can derive meaningful insights from their voice data, leading to more informed decision-making processes. The solution's ability to process vast datasets with accuracy and efficiency sets it apart in the realm of voice data management.

Navigating through extensive voice data archives is made effortless with CyberCloud CallController's advanced voice transcript and search functionalities. Users can access comprehensive voice transcripts and employ a powerful search engine to quickly locate specific information within their communication archives.

In an era of ever-evolving regulations and standards, CyberCloud CallController takes compliancy seriously. The solution provides a sophisticated Rules Engine for archiving and long-term storage, ensuring organisations seamlessly adhere to data retention policies. This feature is designed to simplify the compliance journey, giving organisations peace of mind in managing their voice data responsibly.

Leveraging state-of-the-art Cloud Technology, CyberCloud CallController guarantees scalability, flexibility, and reliability. This makes it an ideal solution for organisations of all sizes, allowing them to scale their voice data management infrastructure seamlessly as their needs evolve.

A key highlight of CyberCloud CallController is its user-friendly interface. The solution boasts a fast and intuitive front end, ensuring a smooth and efficient workflow for users. Setting up the solution is a breeze, making it accessible to organisations without the need for extensive technical expertise.

**Screenshots Showcase:**

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The upload page allows users to submit new audio files along with a corresponding CSV file containing the file names. Upon uploading, the system verifies the presence of listed audio files in the CSV, marking them with a checkmark, while any audio files not named in the CSV remain unchecked, indicating their absence from the list.

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Upon pressing the Upload button, a pop-up appears, allowing users to map CSV headers to corresponding questions, determining which fields will be displayed in the tables. All data in the CSV rows, including unmapped fields, will be saved in the database.

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Once all files are uploaded, the system automatically removes the uploaded audio files from the list, providing users with a clear indication that the process is complete, and enabling them to proceed with uploading additional files.

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The upload screen displays a comprehensive list of audio recordings stored in the database, allowing users to search, listen, and download. The table presents various statuses, call durations, start times, and caller information, providing a detailed overview of the stored audio data.

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The search function on the upload screen queries three criteria: the caller, the person who answered, and the transcript content, which consists of a record of all spoken words within the audio file. This enhances user accessibility and retrieval of specific information within the audio recordings.

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The calls page mirrors the default functionalities of the search table, but exclusively displays calls associated with the user. It provides a personalized view, allowing users to access and manage their specific calls using the same features available in the broader search functionality.

 



As we introduce CyberCloud CallController, we welcome you to explore a new era of voice data management. Should you face any challenges during project setup, don't hesitate to [reach out to us](https://zensoftware.nl/contact) for assistance and support.

Empower your organization with CyberCloud CallController – where innovation meets reliability in voice data management.

A Developer's Guide to Agile Rollouts: adding Feature Flags in React

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**Feature flags**, also known as **feature toggles** or **feature switches**, are a powerful tool in software development that allows developers to enable or disable specific features or functionalities in an application. In the dynamic landscape of front-end development, the integration of feature flags has emerged as an indispensable strategy, unlocking a realm of possibilities for developers seeking agility, flexibility, and enhanced control over their projects.

**Feature flags**, also known as **feature toggles** or **feature switches**, are a powerful tool in software development that allows developers to enable or disable specific features or functionalities in an application. In the dynamic landscape of front-end development, the integration of feature flags has emerged as an indispensable strategy, unlocking a realm of possibilities for developers seeking agility, flexibility, and enhanced control over their projects. 

Using feature flags you can:

- Prevent long-lived branches and do Continuous Integration (Software Delivery Advantage)
- Test features for stability on production (Stability Advantage)
- Enable a set of features for beta users only (Implement Early Access)
- See if planned features get traction with user segments (Marketing Advantage)
- Lay the foundation for A/B tests and data-driven decision-making (Agile Organisation)

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In this article, we'll explore how to implement feature flags in a React application, enabling developers to control feature activation dynamically.

Here are some benefits you get by  adding feature flags to your project:

1. **Progressive Feature Rollouts**: Feature flags enable progressive rollouts, allowing developers to release new features incrementally to a subset of users. This helps in identifying and addressing potential issues before a full release.
2. **Hotfixes and Rollbacks**: Feature flags provide a safety net for deployments by allowing teams to quickly disable a feature if issues arise. This can prevent downtime and reduce the impact of bugs on users.
3. **Navigating environments**: Navigating the complex terrain of varied environments, from development and testing to staging and production, can often pose challenges. Feature flags, however, provide a solution that transcends these hurdles by allowing developers to seamlessly toggle on or off specific features at runtime, independent of the deployment environment.
4. **Flexibility in Release Planning**: Feature flags provide flexibility in release planning, allowing teams to decouple feature development from release schedules. Features can be completed and merged into the codebase but remain hidden until they are strategically released, providing a more adaptable and responsive development process.


Basic Implementation with React Feature Flags

To implement feature flags, we will be using [react-feature-flags](https://www.npmjs.com/package/react-feature-flags) library.

2. Wrap your App component into features provider:

Here is an example of the features configuration for the project with 3 environments: development, staging & production).

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4. Set the feature name for your component:

Implementing feature flags in a React application is a powerful strategy for managing and controlling features dynamically. Whether using a lightweight library like ```react-feature-flags``` or any other service, feature flags provide flexibility, reduce deployment risks, and empower teams to deliver better user experiences through controlled feature releases.


Traditional Analytics or Agile Analytics: which one fits you best?

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 In this article, we explore the key differences between Agile Analytics and Traditional Analytics to help organisations make informed decisions about their analytical strategies.

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All organisations do analytics to extract insights from their data. Some organisations even make most of their decisions based on this data. Are there any distinct ways in which we can do analytics? We’ve found two prominent approaches: Agile Analytics and Traditional Analytics. Each has its own set of principles, practices, and advantages. In this article, we explore the key differences between Agile Analytics and Traditional Analytics to help organisations make informed decisions about their analytical strategies.

As the name suggests, this form of analytics has been around since Big Gates was modelling on his desk back when Microsoft was still a cool startup.

**Sequential Process:**

Traditional Analytics typically follows a sequential, waterfall-like process. It involves distinct phases such as data collection, cleansing, transformation, analysis, and reporting. Each phase is completed before moving on to the next, often resulting in lengthy project timelines.

**Rigorous Planning:**

In the traditional approach, extensive planning is done upfront to define requirements and scope. Changes to the project scope are often challenging to accommodate once the project is underway.

**Fixed Scope and Deliverables:**

Projects are planned with fixed scope and deliverables, making it challenging to adapt to evolving business needs or to incorporate new data sources during the project.

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**Comprehensive Documentation:**

 Documentation is a key aspect of traditional analytics. Detailed documentation is created at each stage to provide a comprehensive understanding of the entire process.

**Long Development Cycles:**

The emphasis on thorough planning and documentation often leads to longer development cycles, and insights are delivered at the end of the project.

Since the early 2010s everything needed to become ‘agile’, because as we learnt everything is agile is better? well, it depends but for analytics, approaching things in a more ‘agile’ fashion actually makes sense

**Iterative and Incremental:**

 Agile Analytics, inspired by the principles of Agile software development, adopts an iterative and incremental approach. It divides the project into smaller, manageable iterations or sprints, each delivering a potentially shippable product increment.

**Adaptive Planning:**

 Agile Analytics embraces adaptive planning, allowing teams to respond to changing requirements and priorities. Planning is continuous and flexible, enabling adjustments based on ongoing feedback.

**Embraces Change:**

 One of the core principles of Agile is its adaptability to change. Agile Analytics acknowledges that requirements evolve throughout the project, and it accommodates changes to ensure that the end product aligns with business needs.

**Collaboration and Communication:**

 Agile places a strong emphasis on collaboration and communication within cross-functional teams. Regular meetings, such as daily stand-ups, facilitate constant communication and coordination among team members.

**Early and Continuous Delivery:**

 Agile Analytics aims for early and continuous delivery of insights. This allows stakeholders to gain value incrementally throughout the project, rather than waiting for a comprehensive solution at the project's end.

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Agile Software Development and Agile Analytics go hand in hand, sharing principles of flexibility and collaboration. Aligning analytics with an Agile mindset is crucial for the following reasons:

1. **Rapid Adaptation:** Agile development involves frequent requirement changes. Agile Analytics is flexible and adapts quickly to evolving project needs.
2. **Frequent Releases:** Agile development operates on short cycles. Agile Analytics ensures rapid insights to support the quick-release cadence of Agile teams.
3. **Collaborative Decision-Making:** Agile promotes team collaboration. Agile Analytics involves stakeholders, ensuring insights align with business goals.
4. **User-Centric Focus:** Agile emphasizes delivering value to users. Agile Analytics provides rapid feedback on user behaviour, enhancing user-centric solutions.

In summary, aligning analytics with an Agile mindset promotes collaboration, flexibility, and continuous improvement, ensuring timely and relevant insights for Agile development teams. This integrated approach supports data-driven decision-making and contributes to overall project success.

Experience ZEN Software’s Agile Analytics

Introducing SignalFX

Our Maxeda team decided that we needed to improve our Application Performance Monitoring. We needed to develop the capability for distributed tracing and ended up having found SignalFX to be up for the job. Part of the introduction was a number of trainings to get the department familiar and all links to systems setup. 

We’re confident we can supercharge your software operation.

Read more:

How Do I Get Started With SRE?

What’s wrong with GA4, or how to find essential reports in Google Analytics

A Developer's Guide to Agile Rollouts: adding Feature Flags in React

No more Manual Hassles! Automate Your Non-Functional Measurement for Maximum Efficiency!

Get more features delivered sustainably: as easy as connecting to Jira

Stop Guessing, Start Measuring in your Quality Gate Meetings

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